Jez Stannard, Programme Manager at the NTA talks about the Rehab Online project and how he feels it went.

We’ve had some feedback that some visitors to the Rehab Online site would find it helpful to be able to search using “dual diagnosis” as a criterion in the advanced search.

In terms of the numbers of projects that do this, these are the numbers:

Total no of projects: 123
Projects that accept dual diagnosis: 94
Projects that do not accept dual diagnosis: 29

So it should give reasonable results if someone using the site combined this with other criteria.

Can I ask for some feedback on whether you would see people using this as a search option?

Many thanks

Fiona

Rehab Online has now been live for a month, and seems to be getting quite good traffic, as well as some really good feedback.

I am looking at some more tweaks to the search, to make it easier to use, and I’d appreciate some feedback from you.

We’ve made a couple of changes to the current advanced search page:
http://www.rehab-online.org.uk/advancedsearch.aspx
At the bottom we now offer the following options

Gender accepted:
Male /Male only
Female / Female only

This is my question:
Can you foresee any scenarios where you would select e.g. the “Female” as opposed to the “Female only” option? If you are looking for a project for a specific client, would you automatically select their gender as part of your search, or would this not occur to you? (just to give you an idea of the numbers, there are currently 17 male only projects and 5 female only projects, so the majority of the projects cater for both male and female service users).

On the advanced search, we have also added an “Alcohol only” option.

If you look at the homepage, we currently have checkboxes for “Drugs” and “Alcohol”. Would you use this when searching, or would you prefer to type in the area or town that you are searching for? Can you envisage any scenarios where you would also use this criteria on the homepage? Would it be helpful to add the “Alcohol only” option on the homepage too?

Many thanks!

Fiona

I’m delighted to tell you all that Rehab Online is now live!

It’s now at www.rehab-online.org.uk – go and have a look. If you have feedback, please post it here.

thanks

Thanks so much to those of you who have looked at the site so far. Your feedback has been very useful.

We’ve just released a new version to http://demo.rehab-online.org.uk

We have answered some of your questions, but are still working on a few.

Things we have done:

- improve the search on the homepage so you should be able to search for any towns/counties/postcodes or project names that you choose to enter on the homepage search

- only link to the CQC site if this information is available

- increased the field name, so each project name should now show in full in the search results

We are still working on making the link from the search results page to the individual project pages clearer. To get there, you can click on the image or the project name.

If you have 5 minutes, please go and search for:

- your local towns

- your county

- projects you know

Then you could try out the advanced search page to search for:

- drug rehab + your region

- alcohol rehab + family services available

- any other searches that would fit in with how you see the site being used

At the moment, the vacancy information is not live, so if you do want to try this out, it may well return 0 results.

As before once you have tested this, have a think about these questions:

- Can you find what you are looking for?

- Is the information displayed in a way that makes it easy to access?

This time, I’d also like you to have a look at the details of one project that you find in your search results. (You’ll need to click on the project name or the image).  Please have a look through the tabs, and think about these questions:

- Is the information displayed in a logical way?

- Can you find the information that is most important to you?

- Is it where you expected it to be?

- Are the tabs easy to navigate?

In addition, we are looking for some service providers to test the area where you’ll be able to upload/change details about your project(s). If you would like to do this, let me know and we’ll set you up with a username and password and will send you details of how to login etc.

Many thanks!

Fiona

If you go to: http://demo.rehab-online.org.uk/ you will find a test version. We’ll be releasing more functionality over the next few days. For the moment, if you have time, I’d like you to try out the search on the homepage and the advanced search.

If you have your own searches that you’d like to perform, that would be great. Otherwise, you can try these out and see if you get what you expect:

Test 1
1. On the homepage, search for a project in Cheshire
2. From the results page, click on the details of the second project
3. Find out how many rooms it has, go to the page that has testimonials in it, and check out the cost of the project.

Questions
1. How easy is it to use the search on the homepage?
2. Do you get results as you would expect?
3. Is it easy to scroll through the different projects that show up in the results?

Test 2
1. Go to “Refine search”
2. Use the advanced search to find a project in Greater Manchester

Questions
1. How easy is it to use the advanced search?
2. Do you get results as you would expect?
3. Is it easy to scroll through the different projects that show up in the results?

Please test the search as much as you want to for whatever criteria you wish to try out and then give feedback here.

It would be really helpful to know which browser version you are using when you test the site (if you are not sure, then click on “Help” in the top navigation bar and select “About…..”, and it should tell you the browser and version you are using, e.g.Microsoft Internet Explorer Version 6.0).

PLEASE NOTE: it is a test version, so the actual data may not be 100% correct, at this stage, we want to make sure that the search is working correctly.

Happy testing!

You’ve already come back to me with some suggestions on the advanced search – thanks very much for your input.

I would value some thoughts around the search on the homepage. We have been debating this internally, specifically around how this might offer the option to search by type of treatment.

My questions are:

1. Should we  add 2 checkboxes underneath the search box for “drugs” and “alcohol”?

AND/OR

2. Should we keep the “type of treatment” free text search?

I guess I’m really asking what would you put in for “type of treatment” if you had the option to search? A philisophy of care? Drugs? Alcohol? or something totally different?

Is it really meaningful to offer this as an option, or does it make more sense to keep it within the advanced search and at the simple search stage, just offer 2 checkboxes for “drugs” and “alcohol”?

Thanks and have a great weekend!

I am currently working on how we display the information for each project, and would value some feedback on how we label these.

There is a lot of detail for each of the projects – as you know. I’ve therefore tried to group information together so that we don’t have one super-long tab and a few shorter ones.

This is the proposed design – it has 4 tabs, but I think we need 5

And this is the suggestion. I’ve listed below each tab what kind of information it would cover:

The main one I’d like feedback on is the “Who we treat” tab – other suggestions I came up with were “Who can come”. I also reflected on “Service users” but think this won’t mean anything to the general public if they are searching, which is why I came back to something less formal and more meaningful.

Your thoughts would be much appreciated.

Please find proposed search criteria for the advanced search page below.

We need to find the line between giving enough criteria to enable users to do meaningful searches and having so many criteria that users get confused and give up.

So please can you have a think about:

1. What are the core criteria you NEED to be able to get to the stage of calling/being called about a referral?

2. Is there any information on this page that is not COMPLETELY necessary for you to be able to find a project?

From here, you will link to a list of the projects that meet the requirements, which will then give complete details of each project and is far more in depth than the search criteria provides.

Many thanks again for your help.

We have designs to look at. These are the 2 options for the homepage. Please share your thoughts using the comment facility. Click on each image to see a clearer version.

Design 1:

Design 2:

Questions to think about:

1. How easy is it for the user to search?

2. Does this offer service users/families/carers/friends, professionals and service providers a simple way to search for residential rehab?

3. How would you find out more about rehab?

4. Where would you go if you had certain criteria you were searching for?